Prepare your trip

Be familiar with airport procedures

Prepare your trip

  •  

    On departure

    Check in counters open at least 2 hours before departure time. Some airlines will let you check in earlier.
    Your baggage must be packed by you according to security regulations and must never be left unattended until you check in.

    Because security is a priority, all passengers and crew must pass the security check. These procedures are mandatory, even if your flight is about to take off.
    To fasten the control,
    1)      Prepare your boarding pass for inspection
    2)      Remove all Lags, electronic and metallic items in a separate tray.
    3)      Take off your outer wear (jacket, coat, shoes) and place them in a separate tray.

     

    Security Awareness
    If you see baggage or items left unattended, please report immediately.
    Security hotline : +855 (0)61 644 041

  • You can speed up your passage through the security checkpoint by preparing in advance. Bring your documents and boarding pass in your hand and use the plastic boxes to place your personal belongings:

    1. Take out any laptops and/or other electronic devices from their bag;
    2. Transfer all items from your trousers or shirt pockets (coins, keys, cell phone, etc.) to your jacket or coat pockets. If not applicable, place them in the trays provided;
    3. Take off your jacket/coat and place it in one of the plastic trays;
    4. Declare and separate any liquids: When carrying liquids, place them in your hand baggage, in an authorized transparent plastic bag. (Also read prohibited items section).
    5. Remove your belt and/or shoes, as requested by the security staff.

    In certain circumstances, you will be asked to take part in a pat-down or frisk search or to remove some items of clothing. If you refuse, you will not be allowed to board your flight

  • Prohibited items in hold luggage
    -       Explosives, ammunition, firecrackers, electronic cigarettes ...
    -       Radioactive materials
    -       Flammable products, paint ...
    -       Corrosive substances, oxidizing agents, irritants
    -       Toxic products, poison ...
    -       Magnetic Materials
    -       Gas

     

    Prohibited items in hand-luggage
    -       All unauthorized items listed in hold luggage section
    -       "Lags" - Liquids, cosmetics, Aerosols (capacity> 100 ml)
    -       Blunt objects
    -       Knives / Scissors
    -       Weapons or imitations

     

      Those items are authorized in the hold luggage but must be packed properly to prevent injury to security officers and baggage handlers.

     

    Note: liquids should be in containers of 100 ml each and packed into a 20cm x 20cm size transparent plastic re-sealable bag. Only one re-seasable bag is allowed per passenger.

     

    Exceptions: You are authorized to carry in your hand luggage, in quantity adapted to the duration of the trip:

    -  Food for infants or toddlers.
    -  Liquid medicines necessary during the flight, imperatively accompanied by your prescription.
    -  Liquid purchases made after security checks in shops or distributors in the boarding area are authorized in the cabin whatever their capacity, subject to customs limitations. These products were themselves checked before being placed on shelves.
    -  Insulin for diabetic passengers, imperatively accompanied by a prescription.
    -  Electronic cigarettes (note that the use of them is forbidden in the aircraft)