Services

We will be happy to assist you for any enquiry regarding the airport’s facilities at our information counter located in the check-in hall.

At check-in
If you hold baggage exceeds the standard dimensions (out of gauge “OOG), you will be directed by the check in agent towards the oversized screening checkpoint. Please check in advance with your airlines the maximum admissible dimensions.

The business lounge is operated by Plaza Premium Lounge, a worldwide appreciated brand. The contemporary interiors have been designed by the Hong Kong star designer Kinney Chan of KCA Associates. The lounge provides premium services including a rich all-day buffet and signature drinks, as well as the business facilities and massage services.

Eligible passengers (according to airlines):
- Business and first class
- Gold and Platinum airlines membership
- VIP credit cards (to be check with your bank)
 

Location: After checking, at International Departures Terminal, Mezzanine.

Operating Hours: 04:15 - 20:00 Daily

Bangkok Airways has introduced its new Boutique Lounges (Boutique Lounge and Blue Ribbon Lounge) at both Phnom Penh International Airports, Cambodia to provide comfort and convenient for passengers while waiting for their flights.
Passengers of Bangkok Airways traveling on Phnom Penh – Bangkok route can now enjoy brand new lounges where passengers can treat themselves to a multitude of free snacks and various choices of hot or cold drinks, free Wi-Fi Internet access.
For Bangkok Airways' business class - the Blue Ribbon Club or for any passengers with FlyerBonus Premier Membership can enjoy extra treats at the Blue Ribbon Club Lounge that offers more services such as hot meals, a personal shower room.
For more information, please visit website: https://www.bangkokair.com/lounge/blue-ribbon/phnom-penh

Our airport is pleased to offer free and unlimited Wi-Fi inside our Terminal, both at arrival and departure.
To get connected, just follow these steps:
1. Turn on the Wi-Fi on your computer, tablet or smartphone.
2. Select the network "VINCI Airports wifi" and open your Internet browser.
3. Write a valid email and select your country.
After accepting the Terms and Conditions you will be online and ready to freely access your email and all of your favorite websites.

Airlines listed below provide on-site ticketing services (booking, purchasing of plane tickets, changing flights etc.) These ticketing booths are located in the check in area, below the escalator for International Departure.

Check in hall, boarding lounge
All major currencies are accepted at our money changers. For an indication of exchange rate, please visit the website of the National Bank of Cambodia.

The smoking lounge is located in the boarding area in front of gate 9/10.

The post office is located in the check-in area near the airline’s service counters.

The prayer room is located in the boarding area near gate 5.

Should you need medical assistance, please address to information counter in the check-in hall.

International departure (boarding area)

Domestic departure (boarding area)

Check-in Hall

For your convenience travelling with young children, we have furnished Baby Rooms, where you'll find hot water dispensers and the privacy to attend to your baby.

Locations of Baby rooms

• Check in area, after ticketing booths (behind escalator to International departure)
• At international departure boarding area, after Dufry
• At domestic departure
• At car park area, opposite Nham Pochentong, a changing table is available at women restrooms

Step into tranquillity…

Managed by Plaza Premium Lounge, Wellness Spa by SÂMATA, is created to provide a serene oasis for travellers to relax and unwind.  Our treatments are tailored to address travel woes and are designed to prepare you for the travels ahead. With the world’s largest network of airport spas, we are committed to transforming the airport experience; giving travellers an airport sanctuary.

To restore the body from the stress of travel, our team of professionally trained therapist have prepared treatments aimed to provide the traveller a healing and relaxing pre-flight experience using Cambodian spa brand, SÂMATA’s signature line of aromatherapy products.

Managed by Plaza Premium Lounge, this Meet & Greet Service is dedicated to delivering the perfect airport experience for all travellers.  Our welcoming and friendly team is always at hand to ensure that your journey is hassle-free and seamless at the airport, be it departing, arriving or transiting.  Let us assist you with lounge stays, baggage handling, baggage clearance and itinerary recommendations, amongst others.

For Arriving travellers, our Customer Service Officer will meet the guests at the Arrival gate with a placard displaying guests’ name.  Upon meeting the guests, they will accompany the guests through Immigration clearance, Baggage Reclaim and Customs and then to the receiving party, or to the awaiting limousine/taxi.

For Departing travellers, our Customer Service Officer will meet the guests at the Departure Hall with a placard displaying guests’ name.  Upon meeting the guests, they will accompany the guests through the respective airline counter for their check-in and Immigration procedure clearance.  The guests will then be accompanied to either the boarding gate or to Plaza Premium Lounge to await their flight.