Cargo process
Enabling air shipment needs
Timeline to get your shipment ready for export

Timeline: Our shipper and cargo sales agent should check the minimum time required to get their shipment ready for export.

NoCargo typeCargo Ready for ExportRemark
01Express cargo diplomatic mails/cargo2 hours before STD*Pax flight
02Fresh goods, dangerous goods3 hours before STD*Pax flight
03General cargo for loose load4 hours before STD*Pax flight
04General cargo for palletizing/containerizing6 hours before STD*Pax flight
05General cargo for freighter6 hours before STD*Bulk/loose load only
06General cargo for freighter24 hours before STD*Palletizing, containerizing
07Special customized cargoUpon prior arrangement with Cargo Management and Customs and Excise Department

IMPORTANT NOTE: WE DO NOT ACCEPT EXPORT CARGO DELIVERY MORE THAN 48 HOURS BEFORE STD. 

* Remark : STD* = Scheduled Time of Departure; ETD* = Estimated Time of Departure

List of documents required for export cargo

+ General Cargo:

  • A copy of ID card of driver
  • All necessary documents to clear the shipment

(Following TSA & airlines' requirements)

+ Live Animal

  • General
  • CITES Permit/Certificate
  • Veterinary Certificate from Ministry of Agriculture, Forestry and Fisheries
  • Shipper's Certificate for Live Animal
  • IATA Live Animals Acceptance Check List
  • (Following IATA LAR Regulations)

+ Pet

  • Veterinary Certificate
  • Rabies Vaccination Certificate
  • Shipper's Certificate for Live Animal
  • IATA Live Animals Acceptance Check List

(Following IATA LAR Regulations)

+ Human Remain

  • Quarantine permit for exportation of corpse
  • Letter from Embassy
  • Embalming Certificate
  • Death Certificate
  • Sealing Certificate

(Following Phytosanitary & airlines' requirements)

+ Dangerous Good

  • Shipper Declaration for Dangerous Goods

(Following IATA DGR Regulations)

Import type, facilities & process
  • Import cargo type

    • General cargo
    • Mail/post mail
    • Dangerous goods
    • Perishables
    • Vulnerable/valuable goods
    • Goods requires room temperature (+2c to +8c) and (+15c to +25c)
    • Heavy cargo
    • Special cargo (consignee or agent should do pre-clearance before cargo arrival)
    * Note :
    • Strong room/safe for valuable goods is not available
    • Due to limited space, please send prior notice of special cargo which requires room temperature control
     

    Import warehouse facilities

    All necessary resources to handle cargo shipments are available, including:

    • Import loading docks
    • Import storage
    • X-ray screening devices
    • Handling equipment and tools (forklifts, plastic pallets, towing tractors…)
    • Cold storage temperature (2°c - 8°c)
    • Dangerous goods storage

    Import cargo process

    • Notification: consignee will be notified after his/her document and cargo arrived
    • Document delivery: consignee can pick up his/her document (original AWB and pouch) at cargo counter. He/she will need to present the authorization letter and a copy of ID card/Passport
    • Custom Office: after received document from cargo, consignee has to do custom formality
    • Submit the custom declaration at Cargo Counter to process for warehouse handling payment at cashier counter
    • Cargo delivery: after getting cargo receipt from cashier, consignee goes to pick up their cargo at cargo import release.
     
    Import process
    • Receive notification: consignee will be notified after his/her document and cargo arrived
    • Document delivery: consignee can pick up his/her document (original AWB and pouch) at cargo counter. He/she will need to present the authorization letter and a copy of ID card/Passport
    • Custom formality: with this document, consignee has to go to Custom Office for declaration
    • Payment: present the custom declaration at Cargo Counter to process for warehouse handling payment
    • Cargo delivery after getting cargo receipt from Cargo Cashier, consignee can pick up their cargo at cargo import release.
Timeline to get your arrival shipment ready

Timeline: hereafter you will find the time limit for consignee or clearance agent to get their arrival shipment ready.

NoCargo typeCargo Ready for ConsigneeRemark
01Express and special freightminimum 90 minutes after ATA*Pax flight
02Vegetables, fruits, human remains90-120 minutes after ATA*Pax flight
03General cargo: from bulk / loose load90-120 minutes after ATA*Pax flight
04General cargo: from palletizing flight2-3 hours after ATA*Pax flight
05General cargo: cargo from freighter2-6 hours after ATA*Cargo flight

* Remark : ATA* = Actual Time of Arrival

The time frame status from the time the Customs declaration set has been completed.

Documents required

Documents required for releasing import cargo to consignee: 

  • Authorization/Assignment Letter from their company or organization.
  • For personal effect, authorization is not required if owner presents himself/herself at Cargo Terminal
  • Original ID or Passport or Driver License
  • Valid Import Custom Declaration
  • A copy of MAWB/HAWB will be required
  • Fill consignee declaration check-list, available at Import Document Counter.